At our kitesurfingonlineshop shop, we understand the importance of timely and reliable shipping for our customers. That’s why we have established the following shipping policy to ensure a seamless experience for our customers when ordering from us.

Shipping Time

Out handling time is 2-3 business days (Monday – Friday)

Transit time: 4-5 business days (Monday – Friday)

Order Cut of time: 6 PM

Shipping Time

Free shipping

Tracking Information

We will provide tracking information for every order once it has been shipped. You can track your order on the shipping carrier’s website using the tracking number provided in your order confirmation email.

Custom Fees and Duties

Please be aware that some orders may be subject to custom fees and duties, which are imposed by the destination country. These fees and duties are the responsibility of the customer and are not included in the price of the product or shipping cost.

Delivery Attempts

If the shipping carrier is unable to deliver your order due to an incorrect address or absence of the recipient, they may make additional delivery attempts or hold the package for pickup at their facility. If the package is returned to us, we will contact you to arrange for reshipment.

Lost or Damaged Packages

In the rare event that your package is lost or damaged in transit, we will work with the shipping carrier to locate the package and resolve the issue. If the package cannot be recovered, we will provide a full refund or replace the product, if possible.

We hope that this shipping policy provides the information you need to have a positive experience when ordering from our e-commerce store. If you have any questions or concerns, please do not hesitate to contact us.